PAL AsiaConsult Ltd. has implemented a quality management system that exists as part of a larger strategy that has established, documented, and implemented its processes, quality policies, and objectives, whilst satisfying the requirements of ISO 9001:2015.

To achieve this, PAL adopts the process approach advocated by ISO 9001:2015. Top management determines the processes required for achieving the intended outputs. By defining core business processes and support processes and by managing their inputs, activities, controls, outputs, and interfaces; system effectiveness is to be achieved.

These processes are described using tools such as documented procedures, process maps, flow diagrams, matrices, schedules, charts, etc. For instance, the sequence and interaction of the processes within its management system are shown in the Sequence & Interaction of Processes in Appendix A.1. The effectiveness of each process and its subsequent output is measured and evaluated through regular internal audits, management reviews, quality inspections, and data analysis.

Key performance indicators (KPIs) that are linked to objectives to control and monitor processes, as well as assessments to determine the risks and opportunities inherent to each process are being used. Trends and indicators relating to nonconformities, objectives and corrective action, as well as, monitoring and measurement results, audit results and customer satisfaction data, process performance and the conformity of the products are being established.